RETURN & EXCHANGE POLICY

Return Policy:

Thank you for shopping with us! We want to ensure your complete satisfaction with your purchase. Please review our return policy carefully before making a return.

Returns Eligibility:

  • Returns are only accepted within 30 days of the original purchase date.
  • Items must be in perfect condition, with no signs of wear and tear or damage. This includes but is not limited to scratches, stains, tears, alterations, or any other damage.
  • Items must be returned in their original packaging, with all tags and labels attached.

Non-Returnable Items:

  • Items marked as final sale.
  • Items that have been used, altered, washed, or damaged by the customer.

Return Process:

  1. Contact our customer service team within 30 days of the original purchase date to initiate the return process. You can reach us via info@scarpabelleboutique.com.
  2. Provide your order number and a brief description of the reason for the return.
  3. Our customer service team will provide you with instructions on how to return the item(s).

Return Shipping:

  • Customers are responsible for all return shipping costs unless the return is due to an error on our part or a defective item.
  • We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of your item(s).

Refund Process:

  • Once we receive your return and inspect the item(s) to ensure they meet our return policy criteria, we will initiate a refund to your original method of payment.
  • Please allow 15 business days for the refund to reflect in your account, depending on your bank or credit card company's processing time.

Exchanges:

We do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.

Questions or Concerns:

  • If you have any questions or concerns regarding our return policy, please don't hesitate to contact our customer service team. We're here to assist you!
Please note that failure to comply with our return policy may result in your return being rejected or subject to restocking fees. We appreciate your understanding and cooperation.
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