EMU Australia Care Kit

Return Policy:

Thank you for shopping with us! We want to ensure your complete satisfaction with your purchase. Please review our return policy carefully before making a return.

Returns Eligibility:

• Returns are only accepted within 30 days of the original purchase date.
• Items must be in perfect condition, with no signs of wear and tear or damage. This includes but is not limited to scratches, stains, tears, alterations, or any other damage.
• Items must be returned in their original packaging, with all tags and labels attached.

Non-Returnable Items:

• Items marked as final sale.
• Items that have been used, altered, washed, or damaged by the customer.

Return Process:

1. Contact our customer service team within 30 days of the original purchase date to initiate the return process. You can reach us via info@scarpabelleboutique.com.
2. Provide your order number and a brief description of the reason for the return.
3. Our customer service team will provide you with instructions on how to return the item(s).

Return Shipping:

• Customers are responsible for all return shipping costs unless the return is due to an error on our part or a defective item.
• We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of your item(s).

Refund Process:

• Once we receive your return and inspect the item(s) to ensure they meet our return policy criteria, we will initiate a refund to your original method of payment.
• Please allow 15 business days for the refund to reflect in your account, depending on your bank or credit card company's processing time.

Exchanges:

We do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.

Questions or Concerns:

• If you have any questions or concerns regarding our return policy, please don't hesitate to contact our customer service team. We're here to assist you!

Please note that failure to comply with our return policy may result in your return being rejected or subject to restocking fees. We appreciate your understanding and cooperation.

Shipping Policy:

Thank you for shopping with Scarpa Belle Boutique.

Please review our shipping policy to understand how we handle the delivery of your orders.

Order Processing Time:

• Orders are typically processed and shipped within 1-2 business days of receiving your order, excluding weekends and holidays.
• Orders placed after 7pm CST will be processed the following business day.

Shipping Methods and Costs:

• We offer standard shipping, expedited shipping, and, in some cases, express shipping options.
• Shipping costs are calculated based on the weight of your order and the shipping destination.
• You can view the shipping cost and estimated delivery time during the checkout process.

Delivery Timeframes:

• Delivery times vary depending on the shipping method selected and your location.
• Standard shipping usually takes between 3 to 7 business days for domestic orders.
• Expedited shipping typically delivers within 2-4 business days for domestic orders.
• We do not currently offer international shipping options.

Order Tracking:

• Once your order has been shipped, you will receive a shipping confirmation email.
• Your tracking number will be provided to you as soon as your order is shipped.
• You can use this tracking number to monitor the status and location of your package through the assigned carrier's tracking portal.

Shipping Restrictions:

• We currently only offer shipping to addresses within the United States.
• We do not ship to P.O. boxes or APO/FPO addresses.

Shipping Delays:

• While we make every effort to ensure timely delivery, please note that shipping delays may occur due to unforeseen circumstances such as weather conditions, carrier delays, or other factors beyond our control.
• If your order is experiencing a significant delay, please contact our customer service team for assistance at info@scarpabelleboutique.com.

Order Changes and Cancellations:

• Once an order has been placed, changes or cancellations may not be possible. Please contact us immediately if you need to make any modifications to your order, and we will do our best to accommodate your request.

Incomplete or Incorrect Addresses:

• Please ensure that your shipping address is entered correctly during checkout. We are not responsible for orders shipped to incomplete or incorrect addresses provided by the customer.
• If an order is returned to us due to an incomplete or incorrect address, additional shipping fees may apply for reshipment.

Questions or Concerns:

• If you have any questions or concerns regarding our shipping policy, please feel free to contact our customer service team below. We are here to assist you and ensure a smooth shopping experience.

By placing an order with us, you agree to abide by the terms and conditions outlined in our shipping policy. We appreciate your trust in us and look forward to serving you!